Frequently Asked Questions
Everything you need to know about shopping with Exceed.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receipt.
How do I determine my size?
Please refer to our detailed Size Guide found on each product page. Our garments are designed with a modern fit; if you are between sizes, we recommend sizing up.
Which payment methods do you accept?
Exceed accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress until it reaches your door.
Are your materials sustainably sourced?
At Exceed, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester as part of our commitment to sustainable fashion.